Is it possible to automatically create a new ticket when a customer leaves a negative survey?
The use case is that as Support Manager I need to track our customer engagement when we receive criticisms or complaints and ideally I’d like a negative survey to create a new ticket, with automation to assign it to a particular group/agent
Hi
Greetings from Freshworks community!
I understand that you would like to create a new ticket when a negative survey has been registered. You can make use of Ticket Update automation to get this achieved.
Navigate to Admin > Automation > Ticket update > New rule
Hope this helps!
Cheers,
Sneha.
This is great, thank you!
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