Hey Diego,

This could be achieved by the use of automation in Freshdesk.  You can create a 'Ticket  Creation' automation rule under Admin>Automations. Please look at the image for reference on how you could set up an automation for this.
 

This way you can send repones to your customers and also update the status for those tickets automatically without requiring your agent's intervention.
 

You will also be able to add any more actions such as assigning it to a group, assigning to an agent,  adding tags etc. on these tickets by clicking the "+ Add new action" you see in the bottom.

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ChatGPT said: Yes, Freshdesk offers an Answer Bot and Workflow Automator that can automatically send replies based on keywords in customer emails. You can set it up to send relevant KB/FAQ links when specific keywords, like "login" or "password," are detected in the email.