I created a list of categories and subcategories, however some of the categories do not have subcategories.
In such cases, to avoid having empty subcategory fields which skew the data while visualising the subcategories, I added a subcategory with the same name as the category.
This can be tideous for agents when they are working on a lot of tickets.
Is there a way I can have the subcategory automatically filled with the same name as the category using some sort of automation?
(thank you in advance for the help, i have already learned a lot by just reading the community forum)
