Hi all,

I am facing a challenge, for which I did not find a solution yet. The situation is as follows:

We automatically send out an e-mail with a pdf from our internal system to a customer (no bulk e-mails). If a customer wished to react, I would like to have a link in our e-mail, that redirects to a partly-prefilled ticket creator where the customer must fill in certain fields and add attachments. Finally, I would like to view my automatic system e-mail linked to the customer reply, since I need the pdf on answering the ticket. 

I have thought of many solutions, but haven't found one that might actually work. Who can help me with a solution?

Thanks!