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Hello Team,


Is it feasible to have department segregation in one Fresh desk instance so the right queries can be channeled to the right users?


Many thanks

Esther

Yes, it is possible, but you need to be on Estate plan or higher. The documentations states:

"Support multiple products in your company using a single helpdesk. Set up different customer portals for different products and use automation rule to direct issues to different teams."
So, will not work in Sprout, Blossom or Garden.

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