Hello Team,
Is it feasible to have department segregation in one Fresh desk instance so the right queries can be channeled to the right users?
Many thanks
Esther
This topic has been closed for comments
+7Yes, it is possible, but you need to be on Estate plan or higher. The documentations states:
"Support
multiple products in your company using a single helpdesk. Set up different
customer portals for different products and use automation rule to direct
issues to different teams."
So, will not work in Sprout, Blossom or Garden.
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