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Hello Team,


Is it feasible to have department segregation in one Fresh desk instance so the right queries can be channeled to the right users?


Many thanks

Esther



Yes, it is possible, but you need to be on Estate plan or higher. The documentations states:



"Support

multiple products in your company using a single helpdesk. Set up different

customer portals for different products and use automation rule to direct

issues to different teams."
So, will not work in Sprout, Blossom or Garden.





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