I want to make a workflow for mails recieved between Saturday 20:00 to Monday 05:00.
For the saturday i try this:
if(weekday({{ticket.created_at}}) == 7 and substring({{ticket.created_at}},11,13) > 20)
But i keep getting "invalid operator” errors. als i cant seem to find a list of what format the value of the placeholders (like {{ticket.created_at}}) are.
Can someone help me on how i can do this?
Best answer by DirkH
View original
+13
Hello,
You can look here for how placeholders will look like https://api.freshservice.com/v2/#create_ticket
But you need to use this {{ticket.created_at_iso}} to get the correct format.
You need to do something like this. you was missing som ‘
This is set to Boolean as output.
if(weekday('{{ticket.created_at_iso}}') == 7 && substring('{{ticket.created_at_iso}}',11,13) > '20',true,false)
weekday('{{ticket.created_at_iso}}') == 7 && substring('{{ticket.created_at_iso}}',11,13) > '20'Both of them works,
Thanks for the quick answer. apparently the weekday's where still of (Saturday is 0 and not 7 as the explanation in the expression builders says) but I managed to do what I wanted with this:
(((weekday('{{ticket.created_at_iso}}') == 0 && substring('{{ticket.created_at_iso}}',11,13) > '19'))|| (weekday('{{ticket.created_at_iso}}') == 1)|| ((weekday('{{ticket.created_at_iso}}') == 2 && substring('{{ticket.created_at_iso}}',11,13) < '05')))
+13
Thanks for the quick answer. apparently the weekday's where still of (Saturday is 0 and not 7 as the explanation in the expression builders says) but I managed to do what I wanted with this:
(((weekday('{{ticket.created_at_iso}}') == 0 && substring('{{ticket.created_at_iso}}',11,13) > '19'))|| (weekday('{{ticket.created_at_iso}}') == 1)|| ((weekday('{{ticket.created_at_iso}}') == 2 && substring('{{ticket.created_at_iso}}',11,13) < '05')))
Nice, ya sometimes we need to do some trial and error. Don’t forget to mark this as solved.
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