may i know how to use automation to assign ticket to different group based on the whatsapp number.
e.g.
if ticket is created from source whatsapp and the whatsapp number is A, assign ticket to group A
if ticket is created from source whatsapp and the whatsapp number is B, assign ticket to group B
+7Hi
Greetings from Freshworks Community!
I understand that you would like to assign groups via automations based on the WhatsApp numbers.
Currently, there is no available solution for this matter. Nevertheless, a Feature request has been submitted to our product team for consideration in our future road maps. Our product management team will evaluate the feasibility of this request based on similar inquiries.
If you want stay in the loop about Feature Requests, just shoot an email to support@freshdesk.com and we'll let you know about the updates.
Cheers,
Sneha.
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