Out of office widget blocking Freshdesk menus

Hi.

That could be considered an UX bug.

I’d suggest to submit it as a support case for faster and proper addressing.

Regards,

Hi Elvis,

Thank you for your reply. I contacted Freshdesk support and they mentioned that it is not possible to change or remove the OOO banner. They have added the feature request on their end to either move or minimize the banner.

I understand your concern about the Freshdesk "Out of Office" functionality and the widget blocking important menus in certain scenarios. While I don't have direct control over Freshdesk's development, I can offer some suggestions on how you might address this issue:

1. Contact Freshdesk Support: Reach out to Freshdesk's support team and explain the issue. They can help or consider your suggestion.

2. Adjust Widget Settings: Check if Freshdesk has settings to change the widget's position or behavior.

3. Give Feedback: Share your concern with Freshdesk. They might make improvements based on user feedback.

4. Temporary Solution: If the widget is blocking important stuff, you can temporarily turn it off when not needed.

I’d insist with them to consider it a bug, as it is hiding parts of the UX, instead of considering it a feature request.

Regards,

Hello,

This could potentially be viewed as a user experience issue.

I recommend submitting it as a support case for quicker and more accurate resolution.

Certainly! Reach out to Freshdesk's support team about the widget blocking important menus. Provide screenshots for clarity. They can assist with customizations or changes to prevent obstruction.

Hi! I completely understand your frustration with the 'Out of Office' widget in Freshdesk. It’s great to hear you’re utilizing this feature, but it’s definitely inconvenient when it obstructs important menus like the time registration and support chat. It would be helpful if the widget could be adjusted to avoid blocking key areas, perhaps by making it collapsible or repositionable. This way, agents can still access essential functionalities without any interruptions. Thanks for bringing this to attention! 😀😀😀

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