So I’m trying to build an automation that will send me back the reply ( conversation ) id when a new reply has been added to a ticket
The problem is I only have access to `{{ ticket.latest_public_comment }}` which is not really enough and I did read https://support.freshdesk.com/en/support/solutions/articles/87018 but I don’t get what’s different between an email notification and an on reply created webhook both should have access to the reply that triggered said event ?
I have tried `{{comment.id}}` already and it doesn’t seem to work.
Solved
Receive last public comment id in freshdesk webhook automation
Best answer by Sneha Kandasamy
Hi
Greetings from Freshworks Community!
I understand that you would like to pull the reply ID via Automations. Unfortunately, we do not have an placeholder for the Reply ID.
Apologies for the inconvenience caused.
Cheers,
Sneha.
+8- Community Manager
- Answer
Hi
Greetings from Freshworks Community!
I understand that you would like to pull the reply ID via Automations. Unfortunately, we do not have an placeholder for the Reply ID.
Apologies for the inconvenience caused.
Cheers,
Sneha.
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