Skip to main content
Question

Setting up approval process (Hierarchy) for tickets reguesting an email or device

L
Apprentice
Forum|alt.badge.img

We are wanting to add a approval process to our tickets.

how do we add the users managers to be able to approve any request? 

    Did this topic help you find an answer to your question?

    3 replies

    RobCrossHM
    Skilled Expert
    Forum|alt.badge.img+8
    • RobCrossHM
    • Skilled Expert
    • 98 replies
    • January 27, 2025

    Do you mean FreshService, rather than FreshDesk?

    I'm an experienced FreshDesk Admin, but I don't work for FreshWorks
    mahendarsingh
    Community Manager
    Forum|alt.badge.img+7
    • mahendarsinghCommunity Manager
    • Community Manager
    • 97 replies
    • January 27, 2025

    Hi Team,

    I hope you are doing well :)

    I understand that you want to setup approval. Is this issue related to Freshdesk or Freshservice. 

    Feel free to respond to this thread for any queries :)

    Thank you

    Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    L
    Apprentice
    Forum|alt.badge.img
    • Lighthouse
    • Author
    • Apprentice
    • 1 reply
    • January 27, 2025

    Freshservice

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice