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Dear Team, 

 

Based on the use cases and specially having Freshdesk tool in the Healthcare or in major business there has to be provision to reduce the SLA according to their process.

We have seen all this possibility in every applications like Salesforce, Zoho, Zendesk,Kapture and many other. Its really important for freshdesk team to take this issue on priority otherwise there might be dropping rate of clients like us or more…

Hope to see more inputs and some measures to work on this.

 

Thanks

Nisha 

Hi Nisha,

 

Thank you for reaching out to the Freshworks community.

 

We understand that you would like to have a time duration of fewer than 15 minutes while setting up due times under SLA policies. However, currently, the lower limit is only 15 minutes. 

 

Valuing your feedback, we would be happy to pass this further to our product teams as an enhancement request and will definitely make some noise in our platform when we release product enhancements. Keep posting your ideas with us.

 

Thank you!

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