Someone correct me if my thinking is completely wrong here, but I don’t understand why certain cloud integrations are not Native features of Fresh Service. They can still be in the app market place, if desired, but should be 100% developed and managed by Fresh Service corporate.
I support having a 3rd party app market place, but some features are too foundational to an ITSM product (for many environments) to trust to a 3rd party.
Example: The asset tracking features of fresh service offers a lot less value if it don’t sync with the customer’s MDM product.
In my opinion, there would probably be a dozen or two major IT companies that Fresh service should have native integration or official market place apps for.
Fresh service has a native discovery probe. Why isn’t that a 3rd party market place app? They saw reasons to make that a native product. They need to do the same thing with other critical features like Asset sync with cloud services.