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Hello!

A following use case example:

Contact creates a ticket that comes to Freshdesk and a Contact record is created for the person. After x time period (for example, 6 months) and no other activity (like further tickets have been raised by the Contact), we would be able to hide/encrypt the identifying data from the Contact record (name, email, etc.) for legal reasons. If the contact would send a ticket again after this, the data would be again unhidden. All tickets data from should still be acccessable for reporting purposes, if needed. This would mostly be related to tickets that are “feedbacks” in nature.

I understand that deleting a user would mark all upcoming contacts as spam. Is there any way to “just delete”, without marking as spam?

Any other ideas on how to potentially approach this sort of a use case?

 

Hello @hanneskola, we understand the use case here. We do have a marketplace app using which you can hide the contact fields. Can you confirm if you are looking for the fields to be hidden automatically if the contact didn’t reach out to you in n number of months? If so, you can build a custom app to tweak and achieve this with the help of your developers. 

 

If you need help in building the app, we can also loop in our SI partners, and they would be able to scope the requirement and build the app for a professional cost. Let us know if that helped. 

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