+8We have thousands of contacts setup who have never created a ticket with us.
In 2025 we’re launching our customer portal, and I only want to invite people who have previously logged a ticket, rather than all people who were migrated from our previous system.
Is there a way to easily identify which contacts have never logged a ticket, and delete them?
+8Anyone?
+2I was hoping someone would give us an answer as I am in the same situation. With over 4500 contacts it would be great if they could be easily identified.
+3We have thousands of contacts setup who have never created a ticket with us.
In 2025 we’re launching our customer portal, and I only want to invite people who have previously logged a ticket, rather than all people who were migrated from our previous system cluedo en vivo para adolescentes.
Is there a way to easily identify which contacts have never logged a ticket, and delete them?
To identify contacts who have never logged a ticket, you can filter your contacts based on ticket activity. Use your CRM or support system’s reporting features to create a list of contacts with ticket history. Export this list and compare it to the full contact list to identify those who have never created a ticket. Once identified, you can delete those contacts. If your system supports automated rules or queries, set them up to flag or remove contacts without ticket activity.
+3We have thousands of contacts setup who have never created a ticket with us.
In 2025 we’re launching our customer portal, and I only want to invite people who have previously logged a ticket spotify premium grátis baixar, rather than all people who were migrated from our previous system.
Is there a way to easily identify which contacts have never logged a ticket, and delete them?
Export all contacts and tickets from Freshdesk, cross-reference the two lists in a spreadsheet to identify contacts without tickets, and then bulk delete those contacts via the Freshdesk interface or API.
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