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I would like to customize the fields shown in the contact details side panel when agents look at tickets. 

Is this possible? 

Here is my use case, I have all my users in the contact list and I have extra fields for them, such as what department they works in - say HR, Finance, Stores etc. and another field is what building they work in. 


Now I would this to be visible when I look at a ticket in the Contact details side panel - e.g. this screenshot. 

Some of this is visible when you press on view more info, but this is an extra step and should not be needed.

Karl

Hi @karlnharrison,

Greetings from Freshworks Community!


I understand that you would like to modify the contact details displayed on the Ticket details page. The fields gets displayed based on the options you choose in “Customize Requester Widget”.

Kindly navigate to Admin > Customer fields > Top right corner you can see the Customize Requester Widget.

 



Hope this helps.

Cheers,
Sneha.

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