How to calculate the total amount of deal for subscription product?

  • 23 December 2022
  • 4 replies


When  I add the below data to the deal, the amounf of the deal  is  1000 instead of 10000.

  1. Product : A
  2. Unit Price : 1000
  3. Unit : 1
  4. Pricing Type :Subscription
  5. Billing Cycle : 10

I need some advice about that.



4 replies

Userlevel 4
Badge +8


Greetings from the Freshworks community! 

The number of billing cycle will not multiply the deal value, however, the quantity of the product will only multiply the overall deal value. 

Please find the above screenshot for reference. The number of billing cycle is only to indicate the subscription duration. 

I hope this helps. Please do let me know in case of any further queries. 

Have a good day! 


Glad to your kind answer.

But, I recommend the logic of deal value calculation uses both quantity and billing cycle.

Because, in subscription billing, quantity is considered as monthly billed quantity in gegeneral.

The current logic is not unreasonable, but I want it to be more intuitive.


Happy NY!

Userlevel 4
Badge +8


Thanks for reverting back and for the feedback.  

I shall check with our team for the feasibility to enhance this feature. 

Happy new year! 

@Aishwarya Parthasarathi We came up against this as well and it doesn’t make sense the way you’ve worded it.

Also this was posted by another user so that is 3 of us now who think the logic (or wording) here doesn’t make sense.