We’re in the process of setting up the onboarding with FreshService. I’m trying to find out if there’s a way to accomplish what I’m hoping to achieve.
Right now, we have it set up so the onboarding creates a parent ticket which includes are requested service items. However, I would like to create a task for each requested service item and have a workflow add tasks for each item on one of the child tickets. Is there a way to route the workflow so it will only add the tasks on one of the children, rather than all of them?
For example, can I have it so that the workflow can add the tasks for each service item to a child ticket titled “Enterprise Applications” or something like that? I can’t figure out way to have it read / filter through the subject of the child tickets and only add the tasks to that particular one.
I’ve included an example of what I created as a test. However, as of right now, it adds a task to every single child and I only want it to be on one of them. Any help would be appreciated. Thank you!
