Employee Onboarding automation and Data Source Items

Hey Mike,

Where is {{ticket.onboarding_request.actor_1.cf_location.country}} stored? Meaning is it defined in the ticket or on the backend and you are trying to import it into the workflow?

now that I look at this one, location was a bad example, because it should be “location.address.country”, but this was just a hand-typed example, I also tried other dropdown fields that draw from object lists, like Requesters, etc.  In each case, in the automator, I would get the name of the object in e.g. “ticket.onboarding_request.actor_1.cf_hiring_manager” but if I try to reference attributes like e.g. “ticket.onboarding_request.actor_1.cf_hiring_manager.primary_email”, I get Nil

cf_location is a dropdown in the onboarding form that reads from Locations, I acknowledge that this is technically a custom field, but the expectation is that it’s a reference to the location object in Freshservice, not just a string of the location’s name.  Just getting the string of say, a person’s name, is not all that useful.

Here’s an example Note that I stuck into the flow, and what it actually renders:

Hiring mgr: {{ticket.onboarding_request.actor_1.actor_2}}
Hiring mgr email: {{ticket.onboarding_request.actor_1.actor_2.primary_email}}

Location: {{ticket.onboarding_request.actor_1.cf_location}}
Location country: {{ticket.onboarding_request.actor_1.cf_location.address.country}}

And here’s what I get in the Note:

Hiring mgr: Mike Culbertson
Hiring mgr email:

Location: Boston
Location country:

I have issues in using Custom Fields under the Onboarding Workflow - Can any of you guide how or in which format i should use code lets say for Office or Webpage field for the user in AD ?

Hi @ayounkh123

If you’re using an Orchestration you can simply use the Placeholders from the Onboarding to have this accomplished, For instance, I use Azure AD and these are the text fields I have in my Onboarding Service Request.

I hope this helps!

Thanks @Ammar KB - However i am struggling with moving the created user to their respective OU.

I used the reader and custom objects option but still unsuccessful