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Hi all!

We are just starting to use the onboarding module. In our case, HR fills in the employee details, and then the hiring manager selects the various items/build kits. 

From what I can gather, the tickets get opened under the HR person. Once the hiring manager completes the form, they are no longer kept informed of the status of the onboarding request.

HR wants to keep monitor all of the new hires (from submission to completion) to ensure they are ready for their first day), and the hiring manager as well for their specific hire(s). 

How have you handled this?

 

In the onboarding form we collect the name of the hiring manager, then we create a child ticket in the onboarding workflow for activities with the hiring manager. In a Workflow Automator, we change the requestor of the child ticket to the hiring manager. This works well for us.

Thanks Michael.

Appreciate the response. It has given me a few things to consider! 

@michaelmartel how did you set the requestor as the hiring manager in WFA?  I don’t have an option in WFA to set requestor.

@michaelmartel how did you set the requestor as the hiring manager in WFA?  I don’t have an option in WFA to set requestor.

It is complicated with JSON Parsers and Web Requests. We had to get a consultant to do it for us.

 

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