Hi all,
I would like to see only tickets having to do with Source=Onboarding. So does the filter not allow that for some reason?
FreshService -- No Source filter for Onboarding?
Userlevel 6
+11
Hi.
May I ask where is this filter you are trying to use?
In the main ticket list, Source allows multiple choices, and Employee Onboarding is available as one:
Regards,
Userlevel 2
+5
I would check the ticket fields field manager to see if it’s enabled
+1
in automator we dont see Onboarding but just Offboarding xD
We ran into the issue as well. Employee Onboarding has to be enabled. Go to Admin → Global → Field Manager → Ticket Fields → Source…. make sure that “Employee Onboarding” is enabled there. This ended up resolving our issue.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.