Hi all,
I would like to see only tickets having to do with Source=Onboarding. So does the filter not allow that for some reason?
+12Hi.
May I ask where is this filter you are trying to use?
In the main ticket list, Source allows multiple choices, and Employee Onboarding is available as one:
Regards,
Elvis Henriquez
1 person likes this
+5I would check the ticket fields field manager to see if it’s enabled
1 person likes this
We ran into the issue as well. Employee Onboarding has to be enabled. Go to Admin → Global → Field Manager → Ticket Fields → Source…. make sure that “Employee Onboarding” is enabled there. This ended up resolving our issue.
1 person likes this
Reply
Most helpful members this week
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.