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Question

FreshService -- No Source filter for Onboarding?


JoeS
Apprentice

Hi all,

I would like to see only tickets having to do with Source=Onboarding.  So does the filter not allow that for some reason?  

 

 

 

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4 replies

eeha0120
Skilled Expert
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  • Skilled Expert
  • 732 replies
  • June 8, 2023

Hi.

May I ask where is this filter you are trying to use?

In the main ticket list, Source allows multiple choices, and Employee Onboarding is available as one:

 

Regards,


LucasHansson
Skilled Expert
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  • Skilled Expert
  • 18 replies
  • June 9, 2023

I would check the ticket fields field manager to see if it’s enabled

 


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  • Contributor
  • 7 replies
  • December 4, 2023

in automator we dont see Onboarding but just Offboarding xD

 


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  • Top Contributor
  • 4 replies
  • December 8, 2023

We ran into the issue as well. Employee Onboarding has to be enabled. Go to Admin → Global → Field Manager → Ticket Fields → Source…. make sure that “Employee Onboarding” is enabled there. This ended up resolving our issue. 


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