Hi all,
I would like to see only tickets having to do with Source=Onboarding. So does the filter not allow that for some reason?
Question
FreshService -- No Source filter for Onboarding?
+12Hi.
May I ask where is this filter you are trying to use?
In the main ticket list, Source allows multiple choices, and Employee Onboarding is available as one:
Regards,
Elvis Henriquez
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+5I would check the ticket fields field manager to see if it’s enabled
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We ran into the issue as well. Employee Onboarding has to be enabled. Go to Admin → Global → Field Manager → Ticket Fields → Source…. make sure that “Employee Onboarding” is enabled there. This ended up resolving our issue.
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