Populate office address for employee onboarding

You can use a webrequest in the in a workflow to get the DATA on the location https://api.freshservice.com/v2/#view_a_location

Hi @Daniel Söderlund, I am trying to connect to the API using Postman to test it out, but I am getting a permissions error:

{

    "code": "access_denied",

    "message": "You are not authorized to perform this action."

}

I’m using the API key from my “profile” in Freshservice. Can you help? Maybe my account doesn’t have access, but I am in the “IT Supervisor” and “Account Admin” roles.

christianBWG wrote:

Hi @Daniel Söderlund, I am trying to connect to the API using Postman to test it out, but I am getting a permissions error:

{

    "code": "access_denied",

    "message": "You are not authorized to perform this action."

}

 

I’m using the API key from my “profile” in Freshservice. Can you help? Maybe my account doesn’t have access, but I am in the “IT Supervisor” and “Account Admin” roles.

 

 

 

Do other API calls work ?

Hi @Daniel Söderlund, I get the same error when I attempt to call https://freshservice.com/api/v2/tickets as well.At this point, should I just log a ticket with support? 

Have you setup the authentication correct ?

Need to be basic auth username are your Key and password can be anything 

Hi Christian,

We’re currently setting up onboarding and have had success using a Custom Object to list all Locations along side their addresses.

I create a table based on the lookup field ‘Locations’ like:

Then you can use Reader in a workflow to lookup the address based on ticket location and parse the address fields into the AD App ‘Create User’ node.

Hope this helps.