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Question

Populate office address for employee onboarding

  • 22 February 2024
  • 6 replies
  • 62 views
christianBWG
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Does anybody know if it is possible to bring in the address details from the “Locations” page and use them in an employee onboarding workflow?

 

Locations

 

Ideally, I should be able to reference “Street”, “City”, “Zip/Postal Code”, etc. and populate the ‘Address’ tab in AD, but I don’t see the fields. There are just 2 options (“Location” and “Location ID”):

 

Workflow

If I go with “Location”, it literally prints the name of the location, e.g.: 

 

AD properties

 

 

I have seen “liquid filters” but don’t really know how to get started. Does anybody know how to achieve this?

6 replies

Daniel Söderlund
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You can use a webrequest in the in a workflow to get the DATA on the location https://api.freshservice.com/v2/#view_a_location

 

 

 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
christianBWG
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Hi @Daniel Söderlund, I am trying to connect to the API using Postman to test it out, but I am getting a permissions error:

{

    "code": "access_denied",

    "message": "You are not authorized to perform this action."

}

 

I’m using the API key from my “profile” in Freshservice. Can you help? Maybe my account doesn’t have access, but I am in the “IT Supervisor” and “Account Admin” roles.

 

 

 

Daniel Söderlund
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Userlevel 7
Badge +13

Hi @Daniel Söderlund, I am trying to connect to the API using Postman to test it out, but I am getting a permissions error:

{

    "code": "access_denied",

    "message": "You are not authorized to perform this action."

}

 

I’m using the API key from my “profile” in Freshservice. Can you help? Maybe my account doesn’t have access, but I am in the “IT Supervisor” and “Account Admin” roles.

 

 

 

Do other API calls work ?

Solution consultant @ synerity.eu, A new error is always a sign of progress!
christianBWG
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Hi @Daniel Söderlund, I get the same error when I attempt to call https://freshservice.com/api/v2/tickets as well.At this point, should I just log a ticket with support? 

Daniel Söderlund
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Userlevel 7
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Have you setup the authentication correct ?

Need to be basic auth username are your Key and password can be anything 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
H
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Hi Christian,

We’re currently setting up onboarding and have had success using a Custom Object to list all Locations along side their addresses.

I create a table based on the lookup field ‘Locations’ like:

 

Then you can use Reader in a workflow to lookup the address based on ticket location and parse the address fields into the AD App ‘Create User’ node.

 

Hope this helps.

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