Coffee Chat: Using customer service for growth

Block your calendars for an exciting coffee chat with CX expert, Jeannie Walters!

Ask questions. Share insights. Learn from your peers!

Here’s what we are going to cover: 

1. How can growing businesses with lean teams foster an alignment between Sales and customer support? 

2. What are the essential customer service skills that agents should possess in order to drive business growth? 

3. How can support conversations be used to deliver business outcomes? Can you give us examples?

4. How can customer service teams play a role in reducing customer churn?

5. What are some of the challenges in leveraging customer service for growth? How do we solve for them?