Supercharge CX using Automation & Bots ( Australia & New Zealand)

As customers increasingly turn to self-service for support, technologies like AI and automation are playing a fundamental role in supporting this shift in behavior and the rise of customer expectations.The focus makes sense: online channels help companies provide an efficient, consistent support experience as volume surges, agents adapt to new environments and budgets tighten. If that is, they are used correctly.In this webinar, you will come across:

• Using AI to guide conversations and improve agent productivity
• How automation is extending self-service across more types of interactions, making it more tailored to customers and agents
• Key takeaways and best practices from this knowledge management thought leaders
• Real-life examples of how AI Is transforming customer service operations and empowering the agent workforce

Join us on Wednesday, April 7, 2021, at 11 AM AEST