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Thu, Aug 8, 3:30 PM - 4:30 PM (UTC)

Fireside Chat: Uncover industry-specific trends for efficient service delivery - SLOT 2

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About this event

Hello Freshworks Community!

We are thrilled to announce our upcoming community ITSM best practices event on August 8th. Join us for a fireside chat with @Anand.Elangovan and @radhika.narayanan as they delve into the 2024 Freshservice reporting benchmarks. This session offers a unique opportunity to uncover the key metrics of IT success.

What’s Covered:

  • The impact of generative AI on ITSM performance
  • How workflow automation contributes to achieving operational excellence
  • The most effective channels for delivering seamless support

To accommodate participants from various geographical locations, we have scheduled 2 slots for this event.

Looking forward to seeing you there!

 

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Ask your Questions to ITSM Expert Ft. Anand ElangovanSME COUNCIL - IT

Hello, IT Enthusiasts! Get ready to be a part of our next IT Best Practice Webinar, where we'll explore the path to service excellence and service desk efficiency through 'Benchmarking.' Join our ITSM Subject Matter Expert (SME),@Anand.Elangovan, on Thursday, November 16, 2023, at 3:30 p.m. IST | 10:00 a.m. GMT | 9:00 p.m. AEDT. It's an opportunity you won't want to miss, and we're really looking forward to meeting you’ll! Our Best Practice sessions are tailored to enable direct interaction between our community members and SMEs. You'll gain valuable insights and strategies for enhancing your IT processes, making them more efficient and effective. But first, I’d love to introduce Anand and share a little more about him below: Anand Elangovan ​​Lead Solution EngineerFreshworks Anand Elangovan is a Solution Engineer specializing in Customer Experience and AI. With a Bachelor's degree in Computer Science, Anand has dedicated over a decade of industry experience to master the art of creati

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Virtual Event
Thu, Aug 8, 3:30 PM - 4:30 PM (UTC)
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