API response = 400 Bad Request / HttpWebResponse response = NULL

  • 16 November 2018
  • 0 replies
  • 39 views

Hi guys, we've been using the script below and it has been working for a month but it suddenly stopped working yesterday.


2 things to note:

1. bulk import was done prior to yesterday (created +100K companies) via the Freshdesk site.

2. API request is still working via Postman using the same credentials.


Error encountered:

1. using breakpoints we saw value of response = NULL

2. [ctrl+F5] shows 400 Bad Request error:


image


Any ideas would be appreciated. TIA!

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using System.Net;
using System.IO;

namespace ConsoleApp2
{
class Program
{
static void Main(string[] args)
{
string fdDomain = "[domain]"; // your freshdesk domain
string apiKey = "[API key]";
string apiPath = "/api/v2/tickets/"; // API path

string responseBody = String.Empty;
HttpWebRequest request = (HttpWebRequest)WebRequest.Create("https://" + fdDomain + ".freshdesk.com" + apiPath);

request.ContentType = "application/json";
request.Method = "GET";
string authInfo = apiKey + ":X"; // It could be your username:password also.
authInfo = Convert.ToBase64String(Encoding.Default.GetBytes(authInfo));
request.Headers["Authorization"] = "Basic " + authInfo;

try
{
Console.WriteLine("Submitting Request");
using (HttpWebResponse response = (HttpWebResponse)request.GetResponse())
{
Stream dataStream = response.GetResponseStream();
StreamReader reader = new StreamReader(dataStream);
responseBody = reader.ReadToEnd();
reader.Close();
dataStream.Close();
//return status code
Console.WriteLine("Status Code: {1} {0}", ((HttpWebResponse)response).StatusCode, (int)((HttpWebResponse)response).StatusCode);
}
Console.Out.WriteLine(responseBody);
}
catch (WebException ex)
{
Console.WriteLine("API Error: Your request is not successful. If you are not able to debug this error properly, mail us at support@freshdesk.com with the follwing X-Request-Id");
Console.WriteLine("X-Request-Id: {0}", ex.Response.Headers["X-Request-Id"]);
Console.WriteLine("Error Status Code : {1} {0}", ((HttpWebResponse)ex.Response).StatusCode, (int)((HttpWebResponse)ex.Response).StatusCode);
using (var stream = ex.Response.GetResponseStream())
using (var reader = new StreamReader(stream))
{
Console.Write("Error Response: ");
Console.WriteLine(reader.ReadToEnd());
}
}
catch (Exception ex)
{
Console.WriteLine("ERROR");
Console.WriteLine(ex.Message);
}
}
}
}



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