Is there a way to Import solution articles from a old FD site, into out new FD, but the old one had been setup as a Product, along with a own portal adress.
I actually want the whole site as a Product imported, but my management says that FD service takes months to merge 2 accounts, s im forced to copy/paste all articles.
Solved
Is it possible to import the Solution Articles?
+2
+2YOLOv8 wrote:
Yes, importing solution articles is possible in many knowledge base platforms or helpdesk tools. The process typically involves using a CSV file or APIs to upload articles. Check your platform's documentation for specific import instructions and formatting requirements.
Please don't give people the wrong answers. This is a very generic answer, and won't work in this case.
Randy1121 wrote:
Yes, The best and easiest way is to contact your Account manager with FreshWorks, and he/she will help you to merge the two accounts, with the help of their supportteam.
But as a fail-safe, we also made a backup of both Accounts.
Reply
Most helpful members this week
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.