Is there a way to Import solution articles from a old FD site, into out new FD, but the old one had been setup as a Product, along with a own portal adress.
I actually want the whole site as a Product imported, but my management says that FD service takes months to merge 2 accounts, s im forced to copy/paste all articles.
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Has been solved
Yes, importing solution articles is possible in many knowledge base platforms or helpdesk tools. The process typically involves using a CSV file or APIs to upload articles. Check your platform's documentation for specific import instructions and formatting requirements.
Please don't give people the wrong answers. This is a very generic answer, and won't work in this case.
Yes, The best and easiest way is to contact your Account manager with FreshWorks, and he/she will help you to merge the two accounts, with the help of their supportteam.
But as a fail-safe, we also made a backup of both Accounts.
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