Skip to main content
Solved

Is it possible to import the Solution Articles?

  • September 25, 2023
  • 3 replies
  • 392 views

DennisGlobal
Contributor
Forum|alt.badge.img+2

Is there a way to Import solution articles from a old FD site, into out new FD, but the old one had been setup as a Product, along with a own portal adress.

I actually want the whole site as a Product imported, but my management says that FD service takes months to merge 2 accounts, s im forced to copy/paste all articles.

Best answer by DennisGlobal

Has been solved

View original
Did this topic help you find an answer to your question?

3 replies

DennisGlobal
Contributor
Forum|alt.badge.img+2
  • Author
  • Contributor
  • 3 replies
  • Answer
  • December 7, 2023

Has been solved


  • Community Debut
  • 1 reply
  • December 31, 2024

@DennisGlobal - would you please share what the solution actually was? Thanks!!


DennisGlobal
Contributor
Forum|alt.badge.img+2
  • Author
  • Contributor
  • 3 replies
  • January 2, 2025
YOLOv8 wrote:

Yes, importing solution articles is possible in many knowledge base platforms or helpdesk tools. The process typically involves using a CSV file or APIs to upload articles. Check your platform's documentation for specific import instructions and formatting requirements.

Please don't give people the wrong answers. This is a very generic answer, and won't work in this case.

Randy1121 wrote:

@DennisGlobal - would you please share what the solution actually was? Thanks!!

Yes, The best and easiest way is to contact your Account manager with FreshWorks, and he/she will help you to merge the two accounts, with the help of their supportteam.
But as a fail-safe, we also made a backup of both Accounts.


Reply