Do Freshservice Solution searches use keywords or tags?

Hello @jwiese, 

Thank you for reaching out! 

Tags and Keywords are still present in the Freshservice product, they have not been removed as of now.

To search for articles please use the title words instead of tags/keywords. 

So we need to start adding Keywords in the title like hashtags? looks weird but if you say so.. we have to obey

I have since found more background:

We opened a ticket about if they are deprecating Keywords and Tags fields:

​Freshservice still uses keywords to search, and here's a detailed article on how the keyword search works on each module. 

https://support.freshservice.com/en/support/solutions/articles/231703-how-search-works-in-freshservice

Also, for solution articles along with the keywords we allow searching based on the title.  

Then I found this: https://support.freshservice.com/en/support/solutions/articles/50000005608-best-practices-to-create-solution-articles 

“The title should contain the primary keyword(s) that the article is about.”

“Avoid relying on tags and keywords”