Business Hours - BST Timezone (UK)

Question

Within the business hours section of Freshservice, I’m looking for some clarification. I have a time zone currently set as (GMT+00:00) London as this should be set to the time zone within the UK.

We have now moved into daylight saving hours BST and GMT+00:00 would now be incorrect.. To ensure we keep within the current time zone, do I need to move to any manual GMT+1 even though there is no option for London? I assume this to be the case, but would like to know if I’m missing anything.

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Hi @LukeC

If your helpdesk time zone is configured to be as (GMT +00:00) London, it should automatically adjust during Daylight savings.

If you are still facing issues around this, please reach out to our support team for assistance.

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rajagopal.baladhandayutham · Accepted Answer

Hi @LukeCIf your helpdesk time zone is configured to be as (GMT +00:00) London, it should automatically adjust during Daylight savings.If you are still facing issues around this, please reach out to our support team for assistance.

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