We are having an issue where customers/users are not able to add an attachment when they log a ticket in FreshService.
They enter their ticket details as normal, go to add an attachment, select the file normally, but when they are shown the log new ticket screen again, the log ticket button is greyed out. These are not large attachments and typically text, jpegs, or doc files.
Users can log a ticket, then go back into that newly created ticket and add an attachment there, but it’s not possible to finish logging a new ticket if they attach a file first.
It only affects users, not agents, so we think it might be a config issue but can’t find a relevant setting to check.
Can anyone help? We’ve not had much luck with support