Hi -
We just recently moved to Freshworks and I have been made Admin. We have 2 companies under the one organization. For some reason, tickets that are being created in our support portal are not coming through to our Dashboard.
Not sure if there is something im doing wrong or if there is additional configuration required.
Please advise. Thanks
+3
Hi
welcome to Freshworks Community. Regarding the tickets not appearing in our Dashboard, it's possible that there could be a configuration oversight. One potential cause might be related to ticket filters. If you've applied any filters, such as for status or other parameters, it could limit the visibility of tickets. To troubleshoot this, could you please check the ticket filters to see if any have been applied? If so, kindly remove them and verify if the tickets start appearing as expected. For instance, if you've filtered by "closed" status, only closed tickets would be visible. Therefore, adjusting the filter to include "open" status should ensure the visibility of all relevant tickets. Let me know if this helps!
Regards,
Yusuf Ahmed
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