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Issue: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object]

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Apprentice

I am on a free trial and i keep getting this error, what am i doing wrong?

Error: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object]

 

It always shows up when i view tickets.

 

Thanks all

 

 

Best answer by hemanth.ramya

Hello everyone,

 

Greetings from Freshworks Community. :)

 

We apologize for the delay in getting back here. Can you please confirm if the issue still persists as of today? In this case, can you please confirm if this specifically happens when you log in to Freshdesk via the custom portal URL and access a ticket with a thread, throwing a 404 error as shown in the screenshot shared?


Looking forward to hearing from you. 

 

Cheers, 

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    cherif25024
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5 replies

Daniel Söderlund
Skilled Expert
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Could it be a app you have installed? The path doesn't look correct . 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
alyssia.correa
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  • alyssia.correa
    alyssia.correa
Ulas
Community Debut
  • Ulas
  • Community Debut
  • 1 reply
  • November 3, 2023

Hi,

 

i get the same Error Massage in the freshdesk.com webview, so it cant be a problem with a installation.

 

 

PeterK
Community Debut
  • PeterK
  • Community Debut
  • 2 replies
  • April 8, 2024

We are seeing the the same issues on a number of ticket but not all

 

any feedback on this ?

alyssia.correa
Community Manager
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  • alyssia.correaCommunity Manager
  • Community Manager
  • 618 replies
  • September 16, 2024

Hello folks, I see this still isn’t resolved, tagging @hemanth.ramya to support please!

Ally, Freshworks Community Manager
hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • 626 replies
  • Answer
  • September 16, 2024

Hello everyone,

 

Greetings from Freshworks Community. :)

 

We apologize for the delay in getting back here. Can you please confirm if the issue still persists as of today? In this case, can you please confirm if this specifically happens when you log in to Freshdesk via the custom portal URL and access a ticket with a thread, throwing a 404 error as shown in the screenshot shared?


Looking forward to hearing from you. 

 

Cheers, 

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
alyssia.correa
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  • alyssia.correa
    alyssia.correa

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