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Can I change or specify the language setting when a customer logs in via SSO from AzureAD?

Hi @M.th 

Greetings from Freshworks Community!

We support limited parameters in Contact SSO and language is one of them. The following default user attributes can be sent to Freshdesk from the identity provider when a user logs into the IDP via SSO:

 

Attribute
 		 Format
 		 Necessity
 		 Description
First Name
 		 givenname or FirstName or username
 		 Optional
 		 The first name of the user/contact
 
Last Name
 		 surname or LastName
 		 Optional
 		 The last name of the user 
 
Phone
 		 phone
 		 Optional
 		 Work phone number of the user 
 
Company
 		 company or organization
 		 Optional 
 		 Name of the Company of the user 
 
Title 
 		 Title or job_title
 		 Optional
 		 Job title of the user
 
Unique external ID
 		 unique_id
 		 Optional
 		 Unique external id of the user 
 
Mobile phone
 		 mobile
 		 Optional
 		 Mobile phone number of the user 
 
Time zone
 		 time_zone
 		 Optional
 		 Time zone of the user 
 
Language
 		 language
 		 Optional
 		 Language of the user
 
About
 		 about, description
 		 Optional
 		 Description of the user



You can have this configured in your IDP.
 

Hope this helps!

 

Cheers,
Sneha.

@Sneha Kandasamy 

Thanks for the advice.
Do you know how to describe the language to be set in the language parameter?

I want to specify Japanese.

Even if I specify “Japanese” for the AzureAD claim name “http://schemas.xmlsoap.org/ws/2005/05/identity/claims/language”, the Customer Portal is not in Japanese. 
Is there a setting value such as “jp”, “ja-jp”, etc.?

Hi @M.th 

We do not specific parameter based on languages, you can use “Language” parameter. And for Portal, you have to use “ja-JP” for Japanese language.

Hope this clarifies:)

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