Today if you have a european keyboard, you cant type ~ for closing a ticket - because on a european keyboard its a combined shortcut, not a single button on the keyboard.
+12HI.
This sounds like a Feature Request.
I’d suggest you to submit it here: Freshworks Ideas | Freshworks Community
Then, you could come back here and share the Idea so we could vote for it.
Regards,
Elvis Henriquez
+8- Community Manager
- 618 replies
Heyy
Also worth noting is that you might necessarily want to have the ‘Close ticket’ shortcut actually ‘Close’ a Ticket but insead set it to ‘Resolved’:
Some configurability around this might be appreciated by some.
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