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Today if you have a european keyboard, you cant type ~ for closing a ticket - because on a european keyboard its a combined shortcut, not a single button on the keyboard.

HI.

This sounds like a Feature Request.

I’d suggest you to submit it here: Freshworks Ideas | Freshworks Community

Then, you could come back here and share the Idea so we could vote for it.

 

Regards,

Yea, this was created in a wrong category :)

Heyy @sbj - Please do share the idea here so folks can vote for it and I also moved the category for you. Hope that works

Also worth noting is that you might necessarily want to have the ‘Close ticket’ shortcut actually ‘Close’ a Ticket but insead set it to ‘Resolved’:

Some configurability around this might be appreciated by some.

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