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Getting Started with Freshworks

  • January 23, 2025
  • 1 reply
  • 31 views

Healthone
Apprentice

Hi! I’m new to the Freshworks community and excited to get started. Can anyone share their best tips for setting up and maximizing the platform? Also, I’m curious if anyone has experience integrating healthcare services like HealthOne’s fastest doctor home visit feature with Freshworks for better customer support and service management. Thanks in advance!

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mikecolady1
Community Debut
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A great tip for setting up is to fully customize your workflows and automation rules early on, it saves time later. Use Freshdesk’s knowledge base to handle common inquiries efficiently. For healthcare, integrating services like HealthOne’s fast doctor home visit feature can really boost support. If you’re managing an Inside health clinic, syncing patient queries and appointments through Freshworks helps streamline communication and ensures a smoother, more responsive service experience.


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