Hi everyone,
I’m exploring how to make better use of automation in Freshdesk to handle repetitive customer queries efficiently while maintaining a personalized touch in responses.
For example, I’ve set up basic automation rules to send acknowledgment emails, but I’d love to know:
- Are there any advanced or creative automation workflows you’ve implemented?
- How do you strike a balance between automation and personalization in customer interactions?
- Any tips for using automation rules to improve team productivity or customer satisfaction?
Looking forward to your suggestions and examples!
Thanks in advance!