Hello :)
I know that Agent ID from the Freshervice UI is a virtual one, and If I want to use API for getting a given Agent by ID, I need to know the ID. How can I get the real one?
Thanks
Best answer by Daniel Söderlund
View original
Userlevel 7
+13
Hello :)
I know that Agent ID from the Freshervice UI is a virtual one, and If I want to use API for getting a given Agent by ID, I need to know the ID. How can I get the real one?
Thanks
If you over of the agent name on a ticket/agent list you get the url to the real one. So right click on the name and copy the link. The link will contain the real ID. It’s the way I do it.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.