Automation on ticket update: perform actions specific days

You can with a Condition expression something like this: 

if(weekday('2024-11-14') == 7,true,if(weekday('2024-11-14') == 1,true,false))

You change the date to system date placeholder. 
Then it will only give you True/yes on weekends.  I think is the solution for now. But if you add is an idea would be added to the road map. 
 

Thanks Daniel, ideally we would like to work as a dropdown so we can select weekends or public holidays Screenshot added

JosueC wrote:

Thanks Daniel, ideally we would like to work as a dropdown so we can select weekends or public holidays Screenshot added

 

Oh is this Freshdesk ? You posted in Freshservice. 

​@Kamakshi V  could you move this post ? 

Hi ​@JosueC,

If the ticket has been created or updated during holidays/ non-business hours, you can make use of this automation to identify this.

Can you please let me know if this is what you are referring to?

Cheers,
Sneha.

HI Sneha, 

Thanks for the update! It would be good to have the option to select SAT/SUN also. Weekends and some public holidays are normal business hours for us, but our support is different, so we need some automations to apply those days only.

Hi ​@JosueC,

I am afraid that Saturdays and Sundays are not available as an option, we only have Business, non-Business hours and Holidays.

ok thanks for the review