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For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?

For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?

You need to add the e-mail as mail box in freshservice to use it in automations. 

You can use the action to stop standard notification to be sent out. 

For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?

You need to add the e-mail as mail box in freshservice to use it in automations. 

You can use the action to stop standard notification to be sent out. 

 

Hi Daniel, lets say I just want to change the from email address for anything regarding changes. CAB approval, change closed/submitted. Is there a way to update it just for this?

 

Additionally, I assume the action you are referring to can be found in the workflow Automator? If so, what action would be selected?

For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?

You need to add the e-mail as mail box in freshservice to use it in automations. 

You can use the action to stop standard notification to be sent out. 

 

Hi Daniel, lets say I just want to change the from email address for anything regarding changes. CAB approval, change closed/submitted. Is there a way to update it just for this?

 

Additionally, I assume the action you are referring to can be found in the workflow Automator? If so, what action would be selected?

Please ignore me, looked again and I don’t see any way to do this. It will use the default for the Workspace. 

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