For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?
+14ntourtillott wrote:
For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?
You need to add the e-mail as mail box in freshservice to use it in automations.
You can use the action to stop standard notification to be sent out.
Daniel Söderlund wrote:
ntourtillott wrote:
For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?
You need to add the e-mail as mail box in freshservice to use it in automations.
You can use the action to stop standard notification to be sent out.
Hi Daniel, lets say I just want to change the from email address for anything regarding changes. CAB approval, change closed/submitted. Is there a way to update it just for this?
Additionally, I assume the action you are referring to can be found in the workflow Automator? If so, what action would be selected?
+14ntourtillott wrote:
Daniel Söderlund wrote:
ntourtillott wrote:
For the email notifications that get sent either through the workflow automator or the email notifications built in FreshService, I want to be able to send using xxx@company.com , but it defaults to using the primary mailbox. Is there a way to update this?
You need to add the e-mail as mail box in freshservice to use it in automations.
You can use the action to stop standard notification to be sent out.
Hi Daniel, lets say I just want to change the from email address for anything regarding changes. CAB approval, change closed/submitted. Is there a way to update it just for this?
Additionally, I assume the action you are referring to can be found in the workflow Automator? If so, what action would be selected?
Please ignore me, looked again and I don’t see any way to do this. It will use the default for the Workspace.
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