How can I create a ticket on behalf for a customer via email.
Scenario is like this:
- I am an agent
- One customer write to me via email and I want to put this email to the ticket system
- I reply to the customer using my email and cc the support email. So from: me, the agent, to: customer’s email; cc: our support email which is used to receive customer inquiry and create the ticket in freshdesk
How can I do the above? If I send email like the above, the contact will always be me, the agent, which is meaningless.