News and Innovations

Is it possible to disable having somone upload an attachment to a ticket.

Hi! How do I remove the automatic cc from responding to tickets? Now, each response to tickets activates the cc with the email that communicates with fresdesk, creating double tickets.How can I remove the cc? Thanks

I would like to raise a query regarding the filtering of tickets based on custom fields. I have observed that when attempting to filter tickets based on custom fields without options, such as 'cf_external_id,' I receive an empty response. Unlike custom fields with predefined options, filtering based on custom fields without options does not yield the expected results for a custom field with predefined options, the response is successful but empty unlike a custom field with predefined options . Could you please assist me in resolving this issue?

The discussion page is not functioning properly. There seems to be an error on the portal. I tried to preview - but I keep on going to my homepage. https://support.xink.io/support/discussions Is there an on going maintenance on Freshworks?

The discussion page is not functioning properly. There seems to be an error on the portal. I tried to preview - but I keep on going to my homepage. https://support.xink.io/support/discussions Is there an on going maintenance on Freshworks?

I want to install moded version of whatsapp due to some additional features which app is best??

Hello,I'm looking in the system and I can't find it. Is there any way to check the timline for a specific ticket, who closed it, who assigned it and all other information? Do you need to have administrator rights?

If you're looking for a caption related to the ability to sort on all columns in a "Tickets" table view, here are a few suggestions: "Effortless organization: Sorting through tickets, column by column." "Empowering efficiency: Sorting made simple in the Tickets table." "Navigate with ease: Sorting options available for every Tickets table column." "Streamlined workflow: Sorting through tickets in any way you need." "Total control: Sorting at your fingertips in the Tickets table view." "Precision at its best: Sort tickets seamlessly on any column." "Customize your view: Sorting options for every column in the Tickets table." "Unleash flexibility: Sorting made comprehensive in the Tickets view." "Master your data: Sorting through Tickets with versatility." "Tailored organization: Sorting on all columns for a personalized experience." Feel free to let me know if you have a specific theme or tone in mind for the caption!

I work in parallel in 2 different projects and virtual systems with the ticket system and have the problem of not being able to distinguish acoustically where a ticket has just been set - because the sound is identical in each of the environments - and also cannot be changed or customized. Are there plans to expand the settings to offer a selection of notification sounds so that a difference can be made in parallel systems? Thanks in advance for any feedback

Do people still use Morse code?

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Hello everyone! How’s it going? I’m really pleased to announce our third Q&A session which is focused on our CX suite of products. Please meet, CX Subject Matter Expert (SME) @Aswin Ayapparaj on Thursday, August 31st who will be hosting the session. The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry! But first, I’d love to introduce Aswin and share a little more about him below: Aswin Ayapparaj Lead, Customer Success EngineeringFreshworks Aswin Ayapparaj is a Lead Customer Success Engineer and an SME in CX at Freshworks, with 7 years of experience in various roles, including Support, Technical Account Management, Operations, Team Management, and Customer Success. He has a deep understanding of customer dynamics across different sectors, such as Finance

Is anyone else getting a description box appearing on all of their Service Items??? appeared yesterday?

I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this? 2

Hello Team, I would like to implement a process within my organization. Currently we are using Fresh Service as a ticketing tool. We would like to create a Templates for certain repetitive tasks within Fresh Service. Once the ticket is created by using the Template , we would like to invoke the Power Automate to get all the details and do the automation for us. My query is , is there a way to query the ticket details by using Power Automate or from Azure run book ? Thanks, Krishna