Hello,
I want to create freshdesk tickets with custom fields via csv/excel import. Is there a way to do this?
Please let me know.
Yes, you can create Freshdesk tickets with custom fields via CSV/Excel import. Freshdesk supports bulk ticket creation, and you can include custom field data in your CSV file. When preparing your CSV file, make sure to include columns for the required fields, including any custom fields you want to populate. During the import process, you'll map the CSV columns to the corresponding Freshdesk ticket fields, including the custom ones.
+1
Hello,
I also need to create tickets through .csv or excel import, but I cannot find the bulk create ticket functionality. There is an Import buton for Contacts and Companies, but there is no such buton for ticket.
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