In service catalog we can use custom object as data source to set a dropdown field but not in field manager set for incident forms. I assume custom object should be available for both or more scenario since it is designed to cover the shortage of default framework of Freshservice. Could you explain why custom object is not applicapable for incident fields?
Question
Custom object usage for field manager
+1
+14giorgio.chen wrote:
In service catalog we can use custom object as data source to set a dropdown field but not in field manager set for incident forms. I assume custom object should be available for both or more scenario since it is designed to cover the shortage of default framework of Freshservice. Could you explain why custom object is not applicapable for incident fields?
As far as I understand it’s coming but don't quote me on that.
+1Daniel Söderlund wrote:
giorgio.chen wrote:
In service catalog we can use custom object as data source to set a dropdown field but not in field manager set for incident forms. I assume custom object should be available for both or more scenario since it is designed to cover the shortage of default framework of Freshservice. Could you explain why custom object is not applicapable for incident fields?
As far as I understand it’s coming but don't quote me on that.
Well then it's still good to know that might be available in future since the demand should be raised except me. Thanks anyway.
giorgio.chen wrote:
In service catalog we can use custom object as data source to set a dropdown field but not in field manager set for incident forms. I assume custom object should be available for both or more scenario since it is designed to cover the shortage of default framework of Freshservice. Could you explain why custom object is not applicapable for incident fields?
I also would like to use a custom object on the change fields of the field manager. My use case would be to set up a custom list of standard changes.
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