Question

Delete Tickets sent to old Support Email

  • 10 June 2024
  • 1 reply
  • 22 views

Badge

Hi Community,

I have a couple email address that used to be support emails on my Freshdesk. I have since removed them as support emails on my system. How can I delete all tickets that were sent to these former email addresses? I am not seeing any filtering options to select which email the ticket was sent to. How do I isolate these emails so I can delete them?

Any help to point me in the right direction would be greatly appreciated!


1 reply

Userlevel 3
Badge +5

Hi @Sarahmmmmm,

Greetings from Freshworks community. Could you please let me know if there were any groups associated with this deleted email address as the tickets that were created would be assigned to the map group and you can filter the tickets based on the group to delete or action those tickets.


Regards,

Yusuf Ahmed

Reply