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Question

Email not linked to company

M
Top Contributor
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Our company deal with B2B a lot and we need to find a way for Freshdesk to alert us when there is a mail from a contact with no company linked to the email. We need it because we need to have automations run based on the company and if emails are not linked, then it is a problem.  Does anyone know how we can do this?

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    4 replies

    Sujitha Dhanaseelan
    Community Manager
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    Greetings @Mikester. Thanks for contacting Freshworks community. I understand you would like to get notified when a ticket is created from a contact that is not associated with any company. There isn’t a direct method to get notified, however you may choose to create an automation under ticket creation, as demonstrated in the screenshot below and check if that helps. 

     

     

    Thanks,

    Sujitha. 

    M
    Top Contributor
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    • Mikester
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    • 13 replies
    • May 23, 2024

    Thank you for this.  So how would i create the above for companies with no names?

    mbutler
    Skilled Expert
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    • mbutler
    • Skilled Expert
    • 131 replies
    • May 23, 2024

    In FreshService, there’s an option for “Is empty”. Does something like that also exist for FreshDesk?

    M
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    • Mikester
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    • 13 replies
    • May 24, 2024
    mbutler wrote:

    In FreshService, there’s an option for “Is empty”. Does something like that also exist for FreshDesk?

    Hello there,

     

    Thanks for the response, but sadly that does not seem to be possible in Freshdesk:

     

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