Images sent from Freshdesk are not showed in the recipiente's email

@Sneha Kandasamy @Yusuf Ahmed Can any of you help with this query pls?

Hi @AlberMoreMont,

Greetings from Freshworks Community!

With regard to your queries, kindly share the EML file of the email so that we can have this checked from our end.

Cheers,
Sneha.

Hola @Kamakshi V y @Sneha Kandasamy.

Adjunto el archivo eml.

Gracias de antemano por su ayuda.

Thanks for the file @AlberMoreMont.

Freshdesk has rendered the image right and this is why it displays correctly on the Freshdesk UI. However, it is broken on the recipient end. This usually occurs because of the mailbox configurations. Kindly check this article https://anakage.com/blog/how-to-resolve-broken-images-in-the-e-mail-body/ and ensure that all the images related settings have been done right at the recipient’s mailbox.

Hi ​@Sneha Kandasamy .

I followed the recommendations you mentioned in the last reply, but it didn’t work and the problem is still present.

Do you have any other recommendation to try to solve this issue?

 Thanks a lot and sorry for the late reponse.

Hi @Daniel Söderlund.

That option was indeed enabled.

I've now disabled it, and emails are now working correctly.

Thank you so much for your time and support; it was very helpful. 👍🏼