Hello.
When I create and send an email from freshdesk and put some images on it, the images are showed correctly in freshdesk, but tehy didnt show in the recepiente´s email and just appear a little icon of a broken images.
In the next image you can see that:
Can you guide me to solve this issue?
Thank you.
Hi
Greetings from Freshworks Community!
With regard to your queries, kindly share the EML file of the email so that we can have this checked from our end.
Cheers,
Sneha.
Hola
Adjunto el archivo eml.
Gracias de antemano por su ayuda.
Thanks for the file
Freshdesk has rendered the image right and this is why it displays correctly on the Freshdesk UI. However, it is broken on the recipient end. This usually occurs because of the mailbox configurations. Kindly check this article https://anakage.com/blog/how-to-resolve-broken-images-in-the-e-mail-body/ and ensure that all the images related settings have been done right at the recipient’s mailbox.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.