Integrating Freshworks Solutions for Improved Customer Support in Mobile Games

  • 3 August 2023
  • 2 replies


As a mobile game developer, I'm currently exploring ways to enhance our customer support processes and ensure an exceptional gaming experience for our players. I've been intrigued by Freshworks' suite of customer engagement software and believe it could significantly benefit our mobile game development and support teams. How can we leverage Freshdesk’s features to offer in-game support to our players seamlessly? Are there any best practices for setting up a knowledge base or FAQ section within the game to address common queries? How can we enable real-time communication with players to resolve their issues instantly?

2 replies

Userlevel 3
Badge +5

Hi @kohudaf,


Welcome to Freshworks community and Thank you for considering Freshworks for enhancing your customer support processes in mobile game development. We appreciate your interest in our suite of customer engagement software.

Before delving into specific features and best practices, could you please let us know if you are currently using any Freshworks product? This information will help us tailor our response and provide more targeted recommendations based on your existing setup.

If you are not currently using Freshworks, we'd be more than happy to discuss your use cases in more detail. Please feel free to DM your contact details, and we can arrange a convenient time to connect and explore how our solutions can meet the unique needs of your mobile game development and support teams.



Yusuf Ahmed

Badge +2

Great to see your focus on enhancing customer support for your mobile game! Freshdesk can help provide seamless in-game support. Integrate a knowledge base or FAQ section in the game menu for common queries. Use Freshdesk’s live chat for real-time issue resolution. Regularly update your knowledge base and train support staff to handle in-game queries efficiently. Good luck